Acceptance of terms
By accessing placinta.space or using the remote IT, custom software development, AI automation and consulting services provided by PLACINTA LTD (the “Company”, “we”, “us”), you (the “Client”) agree to these Terms and Conditions. If you act for a company, you confirm that you have authority to bind that entity.
Scope of remote B2B services
We provide digital transformation, business process automation, CRM integration, AI-powered chatbot configuration, data processing solutions and technical consulting.
Specific deliverables, timelines, acceptance criteria and payment structures are governed by a separate Service Agreement or Statement of Work signed by both parties. If there is a conflict, the signed Service Agreement or Statement of Work prevails.
Payment, fees and subscriptions
- Project billing: Projects are billed by fixed-price milestones or Time & Materials as defined in the relevant agreement. Work begins after the agreed initial payment has cleared.
- Subscriptions: Recurring IT management and continuous AI support are billed in advance on a monthly or annual cycle.
- Late payment: If an invoice remains unpaid for more than 14 calendar days after its due date, we may suspend active services, support and integrations without liability for resulting interruption.
- Taxes: The Client is responsible for applicable sales, use, VAT or similar taxes, excluding taxes based on the Company’s net income.
Intellectual property and licensing
- Company IP: We retain ownership of pre-existing code, methodologies, algorithms, prompt patterns, frameworks and architecture used during delivery.
- Client IP: The Client retains rights to its pre-existing databases, workflows, business logic and assets.
- Custom deliverables: After full payment, the Client receives ownership of code developed uniquely for the Client, subject to embedded open-source and third-party licences and the specific terms of the signed agreement.
Third-party services and AI dependencies
AI and software solutions may depend on third-party platforms including LLM providers, cloud infrastructure, CRM systems and communications services. We are not responsible for outages, API changes, price changes or service termination initiated by those providers.
AI output is probabilistic and may occasionally be inaccurate, biased or unexpected. The Client is responsible for appropriate review, supervision and validation before high-impact output is presented to end users or used for decisions.
Warranties and disclaimers
Except where a signed agreement states otherwise, services and digital tools are provided on an “as is” and “as available” basis to the extent permitted by law.
We do not guarantee that AI, CRM or other technology will produce a specific revenue gain, lead volume, cost reduction or commercial outcome.
Liability and indemnification
To the maximum extent permitted by law, the Company’s total aggregate liability arising from these Terms will not exceed the amount paid by the Client during the three months immediately before the event giving rise to the claim.
Neither party will be liable for indirect, incidental or consequential loss, including loss of profit, data or reputation, except where liability cannot legally be excluded. The Client agrees to indemnify the Company against third-party claims arising from misuse of delivered software, infringement caused by Client-provided materials, or the Client’s breach of applicable data law.
Governing law and disputes
These Terms are governed by the laws of England and Wales. The parties will first attempt to resolve disputes through good-faith negotiation. If unresolved within 30 days, the courts of England and Wales will have exclusive jurisdiction.